As our coffee is craft roasted to your order and is a perishable item, we are unable to accept returns and exchanges.
In the event that your coffee is not as ordered, or has been damaged in transit, please e-mail us as soon as possible at orders@monkeyhanger.co with you name, order number and details of the issue. We address these on a case-by-case basis with your satisfaction as our goal.
As all merchandise items are custom-made to your order, we are unable to accept returns and exchanges, other than for defective items.
For clothing items, please use the sizing charts available on the product pages to ensure the best fit when ordering.
Returning a Defective ItemIf you believe you have received a defective item, please follow these steps:
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by e-mail when your return has been processed.
Our gin is produced in small batches and is subject to availability. If we are unable to fulfil your order for any reason, we will refund you as soon as possible.
Gin is a consumable product and therefore we generally cannot accept returns or exchanges. If you believe you have received an incorrect or defective product, please e-mail us at orders@monkeyhanger.co as soon as possible, but must be within 30 days of delivery date, with your name, order number, details and photos, if applicable, of the issue. We address these on a case-by-case basis with your satisfaction as our goal.
Returning a Defective ItemIf you believe you have received a defective item, please follow these steps:
All returns must be postmarked within thirty (30) days of the delivery date. Returned items should be in original, unused condition and packaging, where appropriate.
If you have any further questions or comments relating to this policy, please contact us at returns@monkeyhanger.co.
Last updated: 05/05/2023Thanks for subscribing!
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